Riders will be able to rate and tip Uber drivers mid-trip
Uber announced a big change in a way passengers rate their Uber trips. From now on, riders will be able to rate, provide feedback and tip their drivers not only after, but also in the middle a trip.
Why this was done is quite understandable. Uber is interested in getting more driver ratings and feedback from riders. While it’s almost always clear during a trip if a driver is great or, on the contrary, is rude or is driving dangerously, it’s easy to forget to provide feedback or compliment a driver when you’re busy after the trip ends.
“You’ve got places to go and things to do, and we never want to miss an opportunity to listen and improve,” Uber’s Logan Lindsell wrote in a blog post announcing the new feature.
For example, a passenger can send feedback about driver’s navigation or a bad pickup location, and Uber will analyze the trip with all technical means available. Driver will not see the rating and feedback until the end of the trip. At the same time, a rider can give a 5-star rating, send a compliment and even tip a driver during a trip. Uber also mentioned using positive feedback to praise top drivers in a new program to be announced in June.
Last year, Uber provided drivers with an option to send feedback to riders explaining why they rated a passenger less than 5 stars. However, the company is not planning to let drivers rate passengers mid-tips, as this could distract them from keeping the eyes on the road. In addition, passenger can notice a low rating and this could potentially lead to a conflict.
Earlier this year, Uber announced a few improvements to passenger safety, such as annual background checks for drivers and a Safety Center inside the Uber passenger app.
Photo credit: Uber