Uber adds tipping option to the app

Uber adds tipping option to the app

This day has come – Uber has finally addressed one of the main drivers’ requests. In-app tipping has become available for users in three U.S. cities and will roll out across the country by the end of July.

180 days of change

Driver-partners received the email from Uber announcing 180 Days of Change. According to the email, the company will introduce a number of changes over the next 6 months in order to improve driver experience.  

Tips

The most important feature is adding an option for riders to tip drivers in the app. Riders will have an option to leave a preset amount of $1, $3, $5, or enter their own sum. What’s important, the option to tip the driver will be available for up to 30 days after the trip. The tips are not subject to Uber service fees. So far, tips are available for drivers in Seattle, Minneapolis and Houston who update the driver app.

Waiting time and cancellation

Another important update includes a fee that drivers will receive when waiting for riders for too long. The rate starts after 2 minutes of waiting for a passenger and is only applied to completed trips. In addition to that, the time when a rider can cancel a trip without paying a fee was reduced from 5 to 2 minutes. These features are available for drivers in selected cities so far.   

Driver destinations and Quest

Some changes have been made to the payment system as well. All trips are now counted toward reaching the Quest total, including driver destinations. In addition, drivers will be able to add 2 driver destinations a day and cash out all earnings using Instant Pay – including tips, Boost and Quest earnings – up to 5 times a day.  

Injury protection

Driver-partners can now protect themselves in case of a covered accident with an insurance by Aon. This will cover disability payments of up to $500/week, medical expenses and survivor benefits. Uber has previously tested insurance plans in 8 states and increased rates for all drivers there by $0.05, regardless of where they opted for insurance or not.

Teen trips

Uber is piloting teen accounts in Seattle, Phoenix, and Columbus. Experienced drivers with high rating will receive a possibility to transport teens and get additional $2 to base fare for every teen trip. It’s not yet clear when the company plans to roll it out across the country.   

Learn more about the availability of the latest improvements in your city. And share what you think about the added features in comments.

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